US Medical Supplies Scranton Willkes-Barre - Testimonials

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  • Ann - Seattle, Washington


    Thank you for your assistance this morning with the Golden Lift Chair. I can't thank you enough for your help. Besides the fact that you were very kind and courteous on the phone, I really appreciate your persistence with Golden Technologies. You provided me with excellent customer service. I am grateful for your help as this chair is for my elderly mother. I did not want her to have to wait another month for this chair to be delivered.



  • Raymond - Palatine, IL
    Hi Michael,

    I've had the chair for a week plus and it is the most awesome piece of furniture. The massage/heat option is amazing. 1/2 hour in the chair is better then a $100 visit to a massage parlor. My back/lumbar pain issues are greatly diminished. I recommend this option be encouraged with every chair you sell, even to people who don't have back pain issues. The comfort/relief it gives is just so good. I have a $5,000 ortho bed which has become no match to my new Golden Chair. Plus dealing with your company is a very nice experience.

    You may use this recommendation. The Golden Chairs should be on every senior citizens and others must have list. I now wish I had purchased one years ago.

    Best Personal Regards from a very satisfied customer. You guys do it right.


  • Jack - USA
    Sean, I would like to add to my wife's comments on your highly helpful assistance as she ordered your product. She ordered the "Buzz Around" for my benefit without telling me until it arrived on 13 May 2013. Due to service incurred injuries it has become extremely difficult for me to walk any distance or stand without pain and your product appears to have now solved the majority of my mobility problems. Your help and highly apparent understanding attitude and knowledge of your product while assisting my Wife represents a trait that is sadly lacking in today's society. Thanks once again Sean.
  • Bonnie - USA
    I would like to commend Sean on the outstanding service he gave me in ordering a scooter from your company. I called in the order after canceling with another company who were not truthful about their delivery. When I asked Sean if he could deliver by the next week, he assured me he could, he also gave me info on the product & told me the scooter would support my husbands weight & height. All the info he gave me was correct and the delivery came two days earlier than what he had told me. I am very pleased with the service he gave me and above all how knowledgeable he was on the product. He was easy to talk with and had a cheerful manner & pleasant personality. Enjoyed having him handle my order!
  • Don and Irene - USA
    Thank you so very much for the assistance in selecting a chairlift. Of all contacts made with several companies, you provided the best knowledge of your product and the most willingness to assist us. Your attitude sold the chair. Your company should be proud to have someone as businesslike, knowledgeable and professional as you. We hope that you can convey this to someone in charge, so that they will realize what a valuable asset you are. We received the chairlift on Thursday and we installed it on Saturday and we are thrilled not only with the chairlift, but with the ease in which it installed. We will be looking to install a second chairlift outside in a month or so and you will be first on our list to call. Thank you once again, Don and Irene
  • Mildred - Strawberry Plains, TN
    I wanted to thank you for your professional, kind, courteous help in purchasing this chair. I did tell my daughter that I had received more help with a online purchase than some local stores. The delivery person was very professional and did set up the chair inside the house. From sale to delivery this has been a smooth purchase and I will highly recommend your company to others if they need your services. Sincerely Mildred
  • Daisy - Cape Coral, FL
    I am Daisy the person who ordered the lift chair for my father. This is just a short note to let you know that I already received it and it is actually more that what I expected: very comfortable and really suits my father's needs. I want to thank you for all your effort and for your outstanding customer service. In fact the delivery waas expedited in such a way that I was supposed to receive it on or about April 4 and I received it on March 25, so isn't that a miracle! Thank you again and I appreciate all your attention to my request. Please, show this e-mail to your boss, so your work can be recognized as it deserves to be.
  • Cindy - USA
    I want to commend Michael on a job very well done. Today I purchased a lift chair through him, and he was professional and courteous throughout the process. He provided clear answers to my questions, and his clarity and cordiality made the transaction a very pleasant and easy experience. I don't often write commendations, but Michael went above and beyond to make my purchase experience an excellent one, and I wanted to tell you that he has certainly earned a very loyal customer in me. Cordially, Cindy
  • Allen M. - Carthage, Missouri
    Just wanted to thank you for your excellent service. I placed my order last Friday night and the order processed Monday morning. My mother received her new chair on Tuesday at about 1:30. That’s fast!! Thanks again and have a good day.
  • Bob - Spanaway, WA

    I would like to express my thanks, I have been working with Ryan for a lift chair that I am buying for my father-in-law in Minn. I live in Spanaway, WA. So, you can see the difficulties you might run in to. Ryan has been most helpful not just in his knowledge base of the equipment that we are buying, but he went above and way beyond to be nice and helpful in getting information that my wife is requiring me to get. He has kept me up to date on delivery information and working with the delivery crew to take care of my father-in-law so he won't be inconvenienced and I really admire his kindness while working with us.

    Having been a business owner myself I can understand having a dedicated employee like Ryan.

    It has been a pleasure working and being a customer of your business, thank you!!
  • Zody - Crestwell, OR
    The chair was delivered today. Thank you for all your help. Sorry I bugged you so much about the delivery day. My Dad is so excited about the lift chair. You have helped to make a wonderful Christmas for the special man in my life. Hope you have a great Christmas.
  • Henrysville, IN - Ronald R.

    Michael, you are a very good customer service representative. I know a good one because I was a rep. for Cummins Diesel for over 20 of my 30 years there. Wish I could give you a raise..Thanks Ron

    PS you can put this on your board or show to your boss,I mean every word..Take care..Happy Holidays!

  • Rick K. - Mint Hill, NC

    Thanks again for all your help with my order today. It was a pleasure talking with you throughout the process. I'm certain that my mom will love the chair and I'm looking forward to setting it up for her to enjoy on Christmas. Again, your questions to match her to the right chair were very welcomed and made me feel more comfortable about this on-line purchase for her. I will keep your contact information handy in case I need to follow up on anything.

    Best wishes for a great holiday season,

  • Steve G. - Alemeda, CA
    I just wanted to take a brief moment to recognize the beyond-exemplary customer service of one of your sales staff - Jaden Peterson. Two nights ago I was considering a power lift recliner for my 86 year old father, but had become somewhat over saturated with the confusing information available. I saw your online ad for one of the chairs I was considering, and called for the price and to get some clarification on what distinguishes chairs. Jaden took more time than I ever expected from an online contact to make sure I fully understood the features and construction of the chair I was considering, as well as the same for other competing chairs. And, while I ended up getting a chair - the Serta 525M - costing a bit more than the one I originally called about, at NO POINT did I feel I was being upsold. In fact, I might go so far as to say that Jaden was most careful to point out the qualities of chairs costing slightly less, and the marginal differences between them and the ones costing more. I believe this positive shopping experience speaks to the level of commitment of both Jaden and you, as his superior. I'm sure you get your share of complaints, but I wanted to make sure you heard from a very satisfied customer.
  • Geraldine - Floral City, FL
    I am writing to let you know that our lift chair was delivered today. I was so surprised that it came so quickly. The delivery driver was very professional and even put the chair at the front door. My neighbor helped me bring it inside and put it together. My husband is very pleased with the chair. It is a little hard but should soften with use. Thank you for all your help in ordering the chair and answering all my questions.
  • Carol - Jamison, PA

    I received a call Monday from the shippers about the our new wonderful chair, It looks like we will be receiving it tomorrow, the dispatcher promised to call to give me a four hour window.

    Again, Thank-you for all your help, I will also confirm the delivery.


    We received our chair today AT 9:45am, You were right the chair is so beautiful! Thank-you for patience and expert advice, Have a wonderful week-end!

  • Meredith - Pennsylvania
    My Mom's chair arrived Monday and is great! It was a complete surprise! We weren't expecting it so soon and the trucking company didn't call ahead as requested. Still can't complain about getting it early! Pride somehow got the wrong apartment number and the driver attempted to deliver it to that one. Fortunately, someone got him to the right destination. I had not told my mom what to expect since we expected to get a call in advance and would have been there. She probably gave the driver a bit of a hard time thinking he was supposed to set it up. He was very kind and got it all out of its packaging. My brother, sister in law and I got there the next day and got everything moved around and set up and she very happily went right off to sleep in it after finally getting in it! Thank you again for your help! God bless you!
  • Jay - Punxsutawnay, PA
    My fathers chair arrived yesterday and everything look good. Thank you for your help. It was a pleasure dealing with you and your company.
  • Natalie - Hunt Valley, MD
    From the time I looked at various places from which to buy my Scooter, I realized "This was the best company." It was not a difficult transaction and within 10-12 days I had my merchandise. Should I need other medical merchandise I will definitely use this company.
  • Willis - Santa Fe, TX
    The chair was delivered this morning in good order. We are pleased and Freda is happy with her new chair. I met with the maintenance man Clint and we are all happy with your firm and each other.
  • Jerry and Rebecca G. - Indiana
    I just wanted to thank you for your help in ordering the AmeriGlide Scooter. Easy to put together. Becky is very happy and looking forward to using it.
  • Miller M. - Greenwood SC
    My wife worked with you regarding getting a lift chair for my mom. She loves it!! We have already received two thank you notes from her about the chair. So let us thank you too! Your help with ordering the chair was invaluable and we appreciated the way you saved us some money!! Take Care, MM
  • Ernie - USA
    The stair lift was easy to install. The print on the instructions could be larger though. Mom is 92. She is able to use the lift by herself and that is good. When she is not here, my wife is using a dumb waiter to move stuff up and down the stairs. Ernie
  • Jim B. - USA
    Stair lift installed, looks and works GREAT! Thanks for all your help, couldn't have done it without you!!!
  • Clark DeLange - Utah
    We ordered a lift chair for my father-in-law on Monday and we were happily surprised when it was delivered today (just three days). Thank you so much for your fast and efficient service. We'll be sure to shop with you in the future if we have other needs.
  • Craig - Bellingham, Massachusetts
    Thanks so much. It has been a real pleasure working with you. You have been extremely helpful and very easy to work with in this entire process. It really helped me a lot to be able to have such a smooth transaction.
  • Suzanne C. - Houston, Texas
    We haven't had our chair quite a year yet, but it would take an army to come take it back! We use it every day (including my husband) and many times every night. It really helps us get the pain in our backs under control and helps us to relax all over. Can't say enough good things about it.
  • Stephanie O. - San Jose, California

    I would like to thank [your customer service agent] at US Medical Supplies for his friendly and helpful customer service that I experienced when ordering the Pride lift chairs for my folks. My overall experience with him and this company has been excellent...from speaking with [him], contacting the delivery service and the delivery person.

    The chairs were delivered in less than a week and everyone I spoke with was extremely friendly. My folks are happily enjoying their electric lift chairs. Thank you US Medical Supplies for the Best Price and Best Service. My family and I are very satisfied.

  • Diane D - Palmyra, New York

    I just wanted to tell you how amazed we were to receive the chair on Wednesday. I did not expect it for 3-4 weeks and we received it in 3 days!!

    And if that were not enough-- the chair is extremely well made. It has comfortable, firm seating which is very responsive to the remote. It is also incredibly quiet. This is the top of the line and well worth every penny. Plus it is made in America!

    Thanks for the excellent customer service too! This whole experience was just wonderful. Thank you all for a top notch job.

  • Gina - California

    I wanted to take a moment of your time to tell you about the awesome customer care I received [from your customer service agent]. I have progressive M S and had to call back three times because between myself and my disabled husband, we couldn't get all of our questions straight.

    [He] was so patient and helpful, and he has a great sense of humor! Once we decided on the chair, it didn't have the warranty available that we wanted. No problem. [He] helped us find another one at a great price and after discussing our inability to lift we will have Pride come out.

    I was really concerned about whether I could lift it. Yes, the assembly is easy, but not the lifting. I just can't and neither can my husband.

    When I hung up, and the order was complete, I felt very comfortable with the purchase. Unlike most online purchases that leave a person wondering and a bit on edge until the product gets there.

    We want to thank [your rep] and he should be commended on outstanding customer care. Because of his awesome customer care I will refer others to you.

  • Tammy - Texas
    I wanted to let you know that we have received my mom's chair. She was a bit apprehensive about ordering a chair sight unseen. However she couldn't be more pleased. The chair is of good construction, and the fabric matches perfectly. I just wanted to take a minute and say thanks. I really appreciate your help with this purchase.
  • Simon Stratis - USA
    Wonderful chair! Your shipping estimate of 7 days turned out to be 3 days, which was wonderful as my wife was being moved into a new home the next morning and everything was ready for her. Best of all, she loved the chair equally well.
  • Dennis Mollura - USA
    I really like my scooter. Everything is as described and promised. Good power, battery life and climbing ability. I have traveled maybe 25-30 miles on it already.
  • Stratis Simon - USA
    Wonderful lift chair! Your note about shipping in approx. 7 days turned out to be 3 days which was wonderful as my wife was being moved into the new home the next morning and everything was ready for her. Best of all, she loved the lift chair equally well.
  • Jimmy and Penny F. - Tennessee
    We recently got the scooter and the carrier. The Victory 10 3 wheel scooter and the Econo Carrier 500. The best scooter we have ever owned. You treated us fair and your were very knowledgeable and professional. Thanks for taking the time for us. The scooter looks and runs great. Very reliable and durable. Very long battery life. Works great in stores and across level ground or pavement with no problems. The Econo Carrier is easy to install, easy to use and also very durable. I got the scooter for my wife who has mobility problems and she gives the scooter a personal two thumbs up. We highly recommend this scooter for anyone looking for a durable 3 wheel scooter.
  • Jacques Bellenand - Santiago, Chile
    Absolutely as good as expected: an excellent mobility scooter. Regards.
  • Bill A. - Versailles, OH
    ...Just wanted to touch base with you and let you know we have the AmeriGlide AC stair lift installed and it is great. I want to thank you for helping me when I called you and it is my pleasure to do business with you. Well, take care and yes I would recommend you to anyone I know.
  • J. Howell - U.S.
    I want to thank you very much for the way you handled my order. The lift chair arrived Friday and I had it all together and charged up in an hour. I then got it over to my 88 year old mother and she is just thrilled with it - perfect fit, perfect features. We are simply delighted. I shall spread the word to my many friends and business associates that if they have a similar need, do not pass go, do not collect $200... just call U.S. Medical Supplies with the confidence that you'll be treated right.
  • Carol - New York City
    Thank you for your courteous service as well as the discount you gave me on your already excellent prices. I'm sure my mother will be very happy with her lift chair. The best thanks is word-of-mouth referral.
  • Margaret - Kentucky
    I have received my AmeriGlide Bath Lift and used it several times. It is everything I was promised, i.e. easy to use and satisfactory. Even though I am not too handicapped to step into the tub and use the shower, I was not able to submerge in the water. It is wonderful to be able to soak my aching joints in the warm water again. It is far superior to remodeling the bathroom to accommodate the step-in tubs now being promoted.
  • Kathy - Pennsylvania
    The GL-358M is a great liftchair and I'd give it 5 stars. It makes it so much easier for my Dad to get in and out of the chair and I don't have to worry about him falling. I'd recommend the chair to anyone in need of a chair like this.
  • Rita - North Carolina
    Just wanted to touch base w/ you. My mother received her lift recliner yesterday & absolutely loves it! The fit is perfect, the color's wonderful, & she's a happy little camper! Thank you again for your guidance in my chair selection. Your recommendation was definitely the right choice. I gave you the info re: my mother's health issues & size, as well as telling you which one I "liked" the best, & you recommended the 530S. After viewing your site again, I questioned you about the chair you suggested & 2 that I had also found. You were confident that the 530S was the chair for my mother & I went w/ your knowledgeable suggestion. I am so happy I did! You were 100% right! It's perfect for her. Thank you again for all your assistance!
  • Toni - Illinois
    I appreciate this opportunity to say thank you, the bath lift is doing just great! My wife uses it with great comfort and satisfaction. We are glad we bought the better unit because of the ease of storage. If there is a concern it would be the total weight of the unit. However quality products are usually heavier than the economical models.
  • Joseph Dorazio - Pittsburgh
    Thank you for the great service! The lift chair was ordered on Saturday 12/5 and it was delivered to the house on Wednesday 12/09. It is a very nice chair and my parents are both very pleased.
  • Jane - California
    Thank you so much for your help with my mother's lift chair. Everything was perfect. Would strongly recommend this chair, my mother loves it. The blue is perfect. The chair arrived one hour after her return from the hospital. We still don't know how she would have managed. The surgery went well. Thank you.
  • Mary Neyhard - North Carolina
    I have been meaning to write to you since I got back from North Carolina. My sister's wheelchair arrived on Wednesday, September 9th - just like you promised. She was surprised to get this gift, since I did not tell her about it in advance. The wheelchair came fully assembled and it was much lighter than her previous one. I love the way it folds up because that makes it easier to fit in the trunk of her car. Even her 12 yr old son can easily maneuver it. Your customer service level was above and beyond. You understood my concern with having this item shipped promptly, since I was driving from Northern VA to NC (6 hours) to visit my sister but I had to return to work on Sept 10th. You were friendly on the phone, and followed through with the tracking number just like you promised. Thank you for your exceptional service. I really appreciate it.
  • Sandra Cain - Texas
    I am truly enjoying my recently purchased liftchair. I had been confined mostly to my bed because I have rheumatoid arthritis and could not stand up without the help of someone strong enough to pull me up to my feet. My new lift chair lifts me up gently to a full standing position so that I can then use my walker. I can now spend time in my living room watching TV or visiting with friends and family members.
  • Dr. Barry Markson - Tuscon, AZ
    In today's world of ecommerce, it isn't often that a sales person is courteous but when they are absolutely magnificent and go way beyond the norm they deserve kudos and probably a plaque. I could have easily gone someplace else for a lift chair but because of your diligence, honesty, and willingness to work with me, my wife and I made the decision that no matter what, we would stick with you to help us get the chair we wanted.
  • Carol H - Olympia, WA
    Just wanted to let you know the stair lift was very easy to install. It took me a little over 3 hours to do. The best advice to someone installing is to pre-read the instruction as so you can understand the whole process and of course use them while installing.
  • Horace A. Evans - Douglassville, PA
    What a pleasure. We should have gotten one a long time ago. My wife and I each have trouble getting up and down our stairs, but not now. We both have had a bit of physical trouble - strokes, etc. We have two stair lifts since our stairway is split up with a landing between two floors. We are pleased with our stair lifts and they make a great appearance also. The men that installed it for us were very nice and helpful and did a nice job. I will recommend U.S. Medical Supplies to my many friends. Thanks again for such a nice stair lift. It was nice working with you.
  • Bob Rix - California
    I received my new Pride Legend Scooter yesterday and I am delighted. It only took about 30 minutes to assemble (most of that time was getting it out of the box - ha ha). I have been riding it all over the neighborhood today and took it to the VA for one of my appointments. I was the envy of the crowd. I told them where they could get one just like it or one of the other various styles you have available. If I decide to come out of retirement, maybe I'll sell scooters (double ha ha). I just wanted to thank you again for your assistance and you never know, I might drum up some business.
  • Pam C - USA
    Thank you for emailing me. My dad is very pleased with his new lift chair. We were very well satisfied with the order over all - the ordering and the delivery and the product. Thank you very much and if in the future we need anything else we will be sure to contact you again. I have a few people that I have given your web site to.
  • Mrs. Gloria Volpe - U.S.
    I bought a liftchair from U.S. Medical & love it. I don't see how you can improve the quality of this chair. It is so comfortable that some evenings when I wake up in the middle of the night, I lay back in the chair & go right back to sleep. The material is so soft and cuddly. I would recommend this chair to anyone. I had a cheaper lift chair that was not comfortable at all. It pays to add the difference & get the more expensive one. It was worth it. Thank you for recommending it.
  • Marilyn Blizard - USA
    If any of you are looking for medical supplies such as lift chairs, adjustable beds, etc., you might like to consider looking into the web site of U.S. Medical Supplies at The Lift Chair we ordered for Mom was delivered ahead of schedule, which made my 95 year-old mother break out in a big smile. This was especially true as the price including delivery was hundreds of dollars cheaper than a local business. This means a lot in these tight economic times. I don't mind telling all my friends about how great it is to find a company such as this. I'm not getting any credits or whatever from this endorsement, but only the great satisfaction of sharing good news.
  • Linda N. - Portland, Oregan
    I want to thank you for the excellent service in the production and delivery of the Ameriglide stair lift. It's fabulous and exactly as advertised! It was easy to install: a friend installed it in an evening with no difficulty. It works beautifully with a smooth and safe ride. It looks great and blends right in with the molding on the staircase itself. Of course, I've found many uses for the stair lift besides transporting humans. I send the laundry up and down, so no more worrying about tripping while carrying a heavy basket. I strap the canister vacuum cleaner on the seat and no longer have to lug it up and down the stairs. It carries books, food, whatever you need. I love this and really appreciate the correct instructions, ease of installation and speed of delivery.
  • Kenneth Boud & Cheryl Hartman - U.S.
    I would like to thank you for all the effort you put into my daughter's wheelchair delivery when I explained that she fell and hurt her good leg. I was in a panic because she was hurting so bad. I think you went above and beyond your obligation, especially when UPS lost the chair in shipment on Friday. You contacted Pride on Monday to get another one delivered the next day Tuesday. I know I was a pest calling you but you returned all my calls and understood the urgency of the situation and that was a comfort to me. If she needs any accessories for the chair I will make sure to buy them from you. I will recommend you and your company to anyone that needs any medical equipment that your company sells.
  • John - USA
    Thank you! The lift recliner chair was delivered today - it is perfect for her. You guys really impressed me with the way in which you handled this order - will be checking your site later and plan to order other items. Thanks again!
  • Verna and Dave Reese - USA
    We couldn't believe it. The stair lift was here in 3 days. It took Dave an hour and a half to put together. He said it was real easy. It was a perfect fit. I really like it. It runs real smooth. Dave said if you ever need an installer in this area you can call him. Thanks again. You were right, we made the best choice.
  • Deb Bolden - USA
    Thank you US Medical Supply so much for always having what I need at your store. I was in a serious car accident 9 years ago and still wear this boot and it is so important to me. Just wanted you to know how much I appreciate it. Take care now.
  • John G - Dallas, TX
    We love shopping at your web site. Easy to use and excellent prices. We have now been buying products from you for about 5 years. We really like this new version of your site. Thanks for the great service.
  • Alice G - San Jose, CA
    Thanks for all your help, I called in for advice and your staff helped be select the correct unit for me.
  • Mary P - Greenville, SC
    Thank you for the quick service. My order arrived only 3 days after placing the order. I will be using your service again.